FAQ & Policies

Turnaround Time: 2-3 Weeks All items purchased between Christmas & New Years will ship in January

 

Tiered Tray Sets & Accessories

These signs are laser cut out of 1/4 inch pretreated wood and painted. The base is cut from 1/2 birch. It is sprayed with a clear protective coating that prevents chipping, peeling, fading, or yellowing.

All signs are hand painted, so there may be very slight variations between your design and what you see here.

SHIPPING-

Please check the shop announcements for current shipping times If you have a specific date that you need the sign for, please let us know and we will let you know if we can accommodate your timeline. Shipping will be via UPS Priority Mail or first class mail from the great state of Texas! If your are ordering a holiday themed item that is quickly approaching we will do our very best to get those items out ASAP so you will have them prior to the holiday.

***Please check your shipping address on your order immediately before purchase to be sure that you get your items at the correct address. If an item is returned to me because the address is not correct you will need to pay shipping a second time to get your items. PLEASE BE SURE YOUR ADDRESS IS CORRECT

WHATS NOT INCLUDED:

Does NOT include the mugs or other decorative items in the listing photos.

Only the signs in the 2nd photo are included.

The backs of all my signs are generally the natural wood left unfinished unless otherwise stated. The wood is 1/2” thick and layered with 1/4 inch laser cut pieces to create dimension, unless otherwise stated up above. The edges of the 3D laser cut pieces are rustic and meant to look burnt or worn in the design of the signs.


REVIEWS AND FEEDBACK:

Thank you in advance for contacting me directly if you have an issue with your purchase. I will gladly work to be sure you are completely satisfied. When you have received your items please take the time to go leave a positive feedback as this helps to grow my shop. If you have a problem with your order and you do not contact me by message before leaving a negative review, I can not help to fix your problem with the purchase and I cant know there even was a problem if you don’t contact me to let me know.


We’d love to connect with you again - keep up with us here:


►ETSY: https://www.etsy.com/shop/ninetwentyfourdesign

►FACEBOOK: www.facebook.com/ninetwentyfourdesigns

►INSTAGRAM: www.instagrams.com/ninetwentyfourdesigns


Thank you for shopping with Nine Twenty Four Designs, if you don’t see something you're looking for message me and we can create something just for you


Specialty Home Decor

These items are not handmade by us but we love them just the same. Each item is great quality and we stand behind the products that we sell.

Policies

DIY WORKSHOPS

  • We ask that you arrive 10-20 minutes prior to the start time of this workshop so that we can start on time.
  • Cancellation Policy: Due to the customizations at ALL our parties, there are NO REFUNDS FOR PARTY RESERVATIONS! However, if you cancel with at least 48 hours notice your FULL reservation fee will be turned into a store credit that can ONLY be used for future workshops. If your cancellation falls within 48-24 hours of the workshop, HALF of your reservation fee will be turned into a workshop credit. If unforeseen circumstances require you to cancel the SAME DAY of a workshop you are scheduled to attend, we suggest you find a friend or family member to come in your place so that you are not out the reservation fee you paid. Same day cancellations or no-shows will NOT get a credit for a future workshop! Please private message us on Facebook or email us {SCRAPCRAZYDESIGNS@YAHOO.COM} to cancel. If you no show for a workshop that you have a spot reserved, you forfeit your payment.
  • Because of time constraints and the way our workshops are instructed, we can only allow each person to make ONE project per workshop. If there are multiple designs you’d like, we suggest finding a friend to purchase a spot and make it for you.
  • ALL of our projects involve wood! As you know, no two pieces of wood are alike! Grains, texture and aging/stain is different in every piece. There will be knots, chips, cracks and other natural blemishes that will give your piece character. You always have the option to leave it in it's natural state OR paint to your style! If your project is being displayed outside or in an area prone to moisture we recommend that you protect it using the sealer of your choice which you can purchase at any local home improvement store.
  • APPAREL/WOOD SIGNS/DOOR HANGERS:
  • All items are made to order and therefore all sales are final, if we as a shop make an error we will correct the error at our cost.